The COO Report, HSE Hi-level KPI Report (previously Operational Service Report) (August 2023 Data), Performance Profile (August 2023 Data), National Performance Oversight Group (NPOG) Meeting Notes (August 2023 Data), and an update on the Roadmap for Service Improvement 2023 - 2025 Disability Services for Children and Young People which had been circulated prior to the meeting, were noted.
The Committee thanked the COO and team for the presentation of the new Hi-Level KPI Report. Committee members felt the introduction of the COO Performance Report was welcome.
Members had varying preferences for text and table format in the report but all require key performance messages to be cohesive and clear.
Members agreed that they would consider their requirements further such that they could specify and will meet with the COO to progress.
The COO updated the Committee on the key strategic and operational updates outlined in the above documents, focusing in particular on Scheduled Care, Urgent and Emergency Care, Urgent Colonoscopy, Cancer Services, Therapy Waiting Lists, CAMHS, Disability Services, Resourcing / Pay and Numbers Strategy, Absenteeism, Escalation under Performance and Accountability Framework (PAF) 2023, FORSA Work to Rule and Section 39 Industrial Action.
In relation to Scheduled Care, the COO advised that the total number of patients removed from the OPD, IPDC and GI Scope waiting list was circa 4.7% higher than target with circa 15.6% more patients removed from the waiting list YTD than in the same period last year. He outlined the comparative analysis of access performance across the seven hospital groups based on current performance at end August 2023.
The Committee discussed the achievement of 2023 waiting time targets and were advised that the ND Acute Operations is working closely with all hospitals on W/L targets and has a dedicated access performance monthly meeting.
The Committee highlighted advancements in Clinical Nurse Specialists and Advance Nurse Practitioner roles and requested an update on recent developments in these roles regarding service provision including administration of IV drugs in stepdown facilities and nursing homes.
In relation to Urgent and Emergency Care (UEC), the COO advised the Committee that trends across all Patient Experience Times (PET) metrics are stable. The Committee noted the performance in Letterkenny General Hospital and University Hospital Limerick and were advised that a meeting is to take place with Letterkenny General Hospital. The Committee discussed the performance of hospitals relating to the UEC target that no patient aged over 75 years will wait for more than 24 hours in an ED, and requested assurance that those breaching the target are being followed up and that the Committee are advised of the maximum amount of waiting time for those beyond the target of 24 hours.
The Committee noted the Briefing on the Roadmap for Service Improvement 2023 – 2026, which is to be launched by Ministers Roderic O’Gorman and Anne Rabbitte on 24 October 2023. The version of the Roadmap being published would be circulated to the Committee.
The Committee discussed the Children’s Disability Network Teams, specifically relating to Co Donegal, and the ND Community Operations advised that he has been dealing with this issue with the relevant Chief Officer.
A discussion took place in relation to cross border services and the COO agreed to have it as a possible future agenda item for the Committee.
The Committee noted that the Patient Flow Academy was launched on 16 October 2023, which brought together colleagues from all over the country to hear about a range of issues including driving improvement in the HSE, an introduction to the Patient Flow Academy and the principles of Good Patient Discharge to Improve Patient Flow. The Committee requested that they be informed of any similar events in advance, and the COO agreed to do so and advised that he would provide an update of the event for the Committee.