4.1 People and Culture Committee
The minutes of the Committee meeting of 20 November 2023 were noted.
The Committee Chairperson provided a verbal report on the matters considered at the Committee meeting that took place on 12 January 2024 as follows.
The Committee was provided with a progress report in relation to the Health Regions Programme, including the transition activities being progressed and monitored, the recruitment of the 6 Regional Executive Officers (REOs), the structure of the HSE Centre, and potential structure of Health Region Executive Management Teams and Integrated Healthcare Areas (IHAs), HQ locations for the Health Regions, the branding, visual identity and names for the Health Regions.
The HR Bi Monthly report was presented to the Committee, which included an update in relation to the international recruitment campaign for Consultants, the implementation of actions identified in the Recruitment, Reform & Resourcing Programme, the Health Sector Workforce Census, In house training, and the work of the Diversity, Inclusion & Equality Team.
The Committee were briefed on a number of updates in relation to HSE National Employee Relations, and discussed some of the current IR issues relating to the Fórsa dispute, the continued rollout and implementation of NCHD’s agreement regarding working hours and conditions, and review of the Enhanced Nurse role.
The Committee received an update on the Pay & Numbers Strategy, noting that work is continuing arising from the Budget with regard to the numbers of WTE’s, and that the November outcome has pushed employment levels significantly over the year-end target, to which the Board held a discussion.
The Committee reviewed the HR dashboards, and discussed the Agency conversion and initiatives to reduce the Agency spend, and initiatives to increase the percentage of staff who have completed a performance achievement meeting with their line manager. The Committee reviewed the Internal Management Data Dashboard and the HSE Board Strategic Scorecard in relation to People & Culture and Communications.
The Committee were presented with the Internal Communications report which included an update in relation to the current communications activities including the Health Service News article updating staff on the health regions; report on the findings from the ‘Remotely Interested?’ research project; an automated email solution for staff communication which is being progressed with eHealth; and the Climate Action Campaign.
The Committee received an update on the recent Risk Workshop, and discussed the Committee’s role in relation to risk; and were briefed on progress to date on the implementation of the Interim Report of the National Taskforce on NCHD Workforce.
The Committee Chair advised the Board that Committee member, Deirdre Cullivan’s term had ended and that work was ongoing to find a replacement.
4.2 Planning and Performance Committee
The minutes of the Committee meeting of 08 and 14 December 2023 were noted and the Committee Chairperson provided a verbal report on the matters considered at the Committee meeting that took place on 17 January 2024.
The Committee received an update on current HSE media coverage, particularly in relation to winter pressures in hospitals, and noted that senior management including CEOs were on the ground in hospitals during this period.
The Committee were presented with the monthly COO Performance Report, Performance Profile (November Data), and NPOG meeting notes, and noted that due to the industrial relations environment, some data was unavailable.
Key strategic and operational updates were provided to the Committee with a particular focus on Urgent and Emergency Care, Cancer Services, Therapy Waiting Lists, and Human Resources; Pay and Numbers Profile. The Committee noted that 8 Hospital/CHOs remain formally escalated to National Directors under the Performance Accountability Framework (PAF), and discussed cancer services in Cork and Breast cancer services at Galway which both remain escalated. The Committee queried with the COO when the Diagnostic Review would be available, and were advised that an independent group has been appointed and the Terms of Reference will be provided to the Committee.
The Committee discussed the KPIs used for CAMHS reporting and noted they have not changed for 2024, and that key CDNT KPIs for reporting to the Committee in 2024 are currently under review by Disability Operations.
The Committee were presented with an update on Endoscopy in Ireland, and discussed Endoscopy Demand, Capacity and Demand Management, GI Endoscopy KPIs, GI Endoscopy Waiting Lists, and Accreditation of Endoscopy Services, and the possibility of expanding the age range who are offered bowel cancer screening.
The Committee were provided with an update on the Reform of Primary Care, Community and ECC, and focused in particular on the implementation of the ECC Programme, and discussed staffing for ECC highlighting the apparent gap between HSE inputs and clear unmet need being experienced on the ground. The Committee discussed an ICPOP measure of patients who are discharged home, and the language used in relation to ICPOPs and asked that it focus on dignity, independence and respect for older people.
4.3 Safety and Quality Committee
The minutes of the Committee meeting of 13 December 2023 were noted. The Committee Chairperson provided a verbal report on the matters considered at the Committee meeting that took place on 18 January 2024.
The Committee was unable to discuss the Quality Profile as the data was not available because of the ongoing Fórsa industrial action. It was agreed that the Quality Profile would come to the Committee quarterly instead of monthly until this issue is resolved.
The Committee was presented with an overview of Your Service Your Say (YSYS), and focused on the systems, tools, and supports developed by the National Complaints Governance and Learning Team as a mechanism to drive learning and quality improvement. The Committee queried the accessibility of the YSYS service for people who are visually impaired or have a low level of English proficiency. The Committee also discussed the Ombudsman’s Report “Learning to get Better” and requested a summary of actions taken to implement its 29 Recommendations.
The Committee was presented with an example of the management of an anonymized complaint which demonstrated the complexity of the complaints that the HSE manages, the time involved to bring about satisfactory resolution and the importance of good communication in rebuilding trust.
The Committee received an update on the progress on the implementation of the Patient Engagement Roadmap, noting that an action plan has been developed and that this work will be completed and piloted within one of the new Health Regions by Q4 2024. The Committee Chair highlighted that support for this initiative at Board level is critical for its success.
The Committee received an update from the Chair of the HSE National Patient & Service User Forum on her work with 22q11 Ireland and as Chair of the Forum.
The Committee received a briefing in relation to the process of engagement when a transfer of service user from their residence becomes necessary to facilitate renovation or building works. The Committee was informed that a national policy is in development and requested an update and sight of the draft policy in April.
The Committee provided feedback on the draft Adult Safeguarding Review and discussed the governance of safeguarding in the upcoming Health Regions and the likely accounting lines.
The monthly Chief Clinical Officer’s report was presented to the Committee, which included an update on Winter Viruses and vaccination uptake, the children’s nasal flu vaccination campaign, and the continued pressure on the hospital system with the level of both Covid and flu. Also included in the CCO report was an update regarding Unscheduled Care, the National Screening Services, the ongoing CHI review, National Women and Infants Health Programme - Irish Maternity Indicator System, Termination of Pregnancy Review, Our Lady’s Hospital Navan (OLHN) and Clinical Governance for Integrated Health Areas.
4.4 Technology and Transformation Committee
The minutes of the Committee meeting of 01 December 2023 were noted. The Committee Chairperson provided a verbal report on the matters considered at the Committee meeting that took place on 24 January 2024.
The Committee received an update on the Prioritisation Framework for Transformation and discussed next steps for further development.
The Committee sought clarification with regard to the reporting line for Regional eHealth Leads and suggested that they should report to the CTTO. The Committee queried if there is a project in development with regard to looking at culture in the organisation.
The Committee discussed the HSE Board Strategic Scorecard (BSS) 14 – eHealth and considered removing a number of cyber incidents from the Scorecard and requested that security be reflected in the Scorecard.
The Committee reviewed the CTTO Air Traffic control dashboard which is built around the themes Run, Grow, Transform and Protect which provided Committee members with a holistic view of progress. The Committee welcomed and complimented its development and achievements made in 2023.
The Committee were provided with an update on the Patient App, and were advised that significant work is underway on the Health App which uses skills and lessons from the Covid Tracker App. The intention is that the Patient App will continuously evolve and will be a key patient engagement platform with the health services enabling greater efficiency and access to care. The Patient App received very positive feedback from the Committee, but concern was highlighted that Voluntary Hospitals were not involved at this stage.
The CEO noted that the Patient App is a very significant achievable development, and recommended to the Board to have the Patient App as a Board Strategic Focus including an update on the overall technology space, at a future Board meeting.
4.5 Audit and Risk Committee
The Committee Chairperson provided an update to the Board in relation to the ARC Risk workshop held on the 9 January 2024, which was attended by ARC members, a number of Board Committee Chairs, the CRO and the AND Enterprise Risk Management. The workshop focussed on how to enhance the role of the Board and its Committees in discharging governance and oversight responsibilities in relation to enterprise risk. The Chair outlined to the Board the summary of actions from the Workshop.
The Board highlighted the absence of a Clinical Risk Register, which the CEO confirmed that he has had discussions with the CRO on the emerging Corporate Risk Register, and the HSE’s definition of Risk Appetite.