Organisation Development and Design Team dive into digital
Published: 10 March 2026
Updated: 2 April 2026
Over the past 12 months, Organisation Development and Design has embraced digital technologies to enhance its services and streamline some of the team's work.
The monthly Change Guide in Action workshop booking process for 2026 has been successfully transitioned from a manual system to an automated platform called MS Teams Webinar, delivering significant improvements in efficiency, accuracy and user experience. The new system enables real-time bookings, automated confirmations, and self-service options, reducing administrative workload and eliminating errors common in manual processes.
This automation positions Organisation Development and Design to manage workshops more effectively and support future growth.
The team also commenced a discovery phase to explore how visual collaboration platforms such as Miro and Microsoft Teams Whiteboard could support Change and Innovation Hub teams and other developmental partners in facilitating integrated care conversations across services.
"Our focus is on whether these tools can help leaders in our system and multidisciplinary teams move more quickly from complex information to shared understanding, particularly at the early stages of service design and change," explained Ronan Healy, Advanced Organisation Development Practitioner.
"We've explored these tools through discovery conversations with Change and Innovation Hub teams from two Health Regions, who recognised their value to assist in the facilitation of both online and in-person Integrated Service Delivery Model discussions."
"This has been an encouraging start and we will continue to further test and refine practical cases for applying these tools to add value."
As part of this work, Organisation Development and Design is also testing how AI features within these collaboration platforms can be used to generate journey maps and service blueprints, based on real data from a service. These visual artefacts help make patient pathways and the associated governance, technological and collaboration dependencies more visible, enabling more focused and productive conversations about integrated working practices.
This approach complements existing tools rather than replacing them. While PowerPoint, Word and Excel remain essential, visual collaboration platforms provide a shared space for sense-making, exploration and alignment before decisions are formalised.
“"What is clear is that AI-generated artefacts are intended to support, not replace, the co-creation conversations at the heart of effective service design and organisation development. But as we move into the future healthcare delivery systems we need to be able to pivot and use all available tools to assist us," added Ronan.”
The team has also expanded its video offerings, using it to advertise its services, as well as walk-throughs on some of the Organisation Development and Design offerings. The team has recorded case studies to supplement the Change Guide in Action workshops and support its new Suite of Integration Resources.
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