Mayo University Hospital welcomes positive results from the National Maternity Experience Survey 2025

Mayo University Hospital (MUH) welcomes the National Maternity Experience Survey 2025 findings, which reports on the positive maternity care experienced by women earlier this year. The hospital acknowledges the value of this feedback and is using the results to drive ongoing quality improvements in maternity care.

The 2025 report was published by the National Care Experience Programme this week, read the 2025 National Maternity Experience Reports

The survey invited women who gave birth in February and March 2025 to share their experiences of antenatal, labour, birth and postnatal care. In total, 203 women who gave birth at MUH during this time were invited to take part and with 87 participants responding, this reflected a response rate of 43% which was higher than the national average of 42%.

When survey participants at MUH were asked what was good about their care, they most referred to the interactions they had with the healthcare staff.

Among the positive feedback received, one mother praised the service saying, “I never felt thrown in the deep end, as there was always someone there to answer any questions I had. I was in the obstetrician-led clinic and I felt my obstetrician always explained everything thoroughly and was very open with me and allowed me to make my own decisions.”

While another mother said, “The majority of the health care assistants on the ward while I was in labour and after having the baby were amazing. So kind and caring when I was in such a venerable state.”

Areas for improvement highlighted in the survey included: Clear explanations of benefits and risks of procedures - 12% of participants (10 out of 84) said that before they had any tests or procedures during labour and birth, the benefits and risks were not explained to them in a way they could understand.

Commenting on the results of the Maternity Survey, Louise O’Malley, Mayo University Hospital Director of Midwifery said, “We are very encouraged by the strong feedback shared by women in the National Maternity Experience Survey 2025. The positive experiences shared by women reflect the dedication and compassion of our midwives and wider maternity teams. We are very focused on the areas highlighted for improvement as these will be targeted for action in 2026. We will be working to ensure that every woman receives clear, consistent information and fully understands the care being provided throughout her maternity journey.”

Catherine Donohoe, Mayo University Hospital manager said, “The results of this year’s survey is a welcome acknowledgement of the excellent care delivered at Mayo University Hospital. We are proud of our staff, whose professionalism and empathy are clearly recognised by the women that use our services. We remain committed to using the information provided in the survey to continually improve, ensuring that our maternity services remain safe, and supportive to the needs of the women and their families. We have already shared the findings with our senior team, and we will have a plan to address the areas of opportunity agreed at our January team meeting.”