HSE South West Winter Wellness press release – your alternatives to busy emergency departments

HSE South West reminds the people of Cork to consider all their options before attending busy emergency departments this winter.

Local experts are reminding people to think three times:

Sonya Cotter, HSE manager for Cork North and East said that it’s important to chose the right care so that you and your family get the support you need as quickly as possible. Your local pharmacy or GP should be your first points of contact when feeling unwell. Many common illnesses and concerns can be treated quickly and safely without attending an Emergency Department.

Ms Cotter said:

“Your pharmacist and GP know your medical history and are better placed to better manage your care; they can also help direct you to the ED if it’s necessary. By thinking twice and contacting your pharmacy or GP services first, you get quicker access to the care you need—while helping keep Emergency Departments available for those who urgently need life-saving treatment, such as chest pain, severe breathing difficulties, stroke symptoms, serious accidents or sudden collapse. Choosing the right care helps you get the best treatment quickly and keeps emergency services free for those who need them most. Stay well this winter and don't forget your flu and COVID vaccinations if you're eligible.”

She added that your GP can offer support for ongoing or non-urgent conditions that need medical review, repeat prescriptions, or if your symptoms aren't improving with pharmacy advice; while SouthDoc offers support for urgent problems that can’t wait until your usual GP is open. Injury Units can treat non life-threatening injuries like broken bones, dislocations, sprains and strains.

Priscilla Lynch, HSE manager for Cork South and West, added that SouthDoc provides timely, convenient, and well-coordinated care for many non-emergency situations, offering an alternative to visiting the emergency department.

“SouthDoc, offers faster, more accessible, and more coordinated care than the emergency department for many non-emergency situations. By providing direct access to doctors and nurses, supporting continuity with your GP, and ensuring patient safety and confidentiality, SouthDoc helps keep the Emergency Department available for true emergencies while caring for the community at every step.”

Here’s why choosing SouthDoc can be the best option for you and your family:

• Faster Access to Care

Direct booking on 0818 355 999 means you’re seen by a doctor much more quickly than in the ED. Urgent cases are triaged by experienced nurses, ensuring you receive the right care without unnecessary delays.

• Immediate Medication Support

SouthDoc doctors can provide essential medications, such as antibiotics, to cover you until your pharmacy opens, ensuring no gap in your treatment.

• Continuity and Coordination of Care

After your SouthDoc visit, your case notes are shared with your own GP, supporting seamless ongoing care. GPs can communicate directly with SouthDoc, ensuring your care is coordinated and any concerns are addressed promptly.

• Accessibility and Inclusivity

SouthDoc is committed to making care accessible for all, including a dedicated deaf text service.

• Guidance and Appropriate Referral Pathways

SouthDoc can offer you expert advice on the best route to the care you need - you can have an expert referral to an injury unit, specialities including plastics, Ear Nose and Throat, ophthalmology, early pregnancy assessment or private hospitals.

• Expert Nurse Advice

Experienced nurses can offer free on common illnesses, isolation, home care, and community services (such as addiction support, dental, pharmacies, psychiatric, and sexual health).

• Privacy and Patient Confidentiality

SouthDoc values your privacy and is committed to maintaining the highest standards of patient confidentiality. You can request access to your records at any time by contacting the Data Protection Officer (DPO).

• Patient-Centred Improvements

SouthDoc regularly surveys patients and welcomes feedback to continually enhance the service.

• Appropriate Waiting Arrangements

Patients can wait in their car or a separate room, reducing exposure to other illnesses—especially important for vulnerable patients.

• Home Visits

If you are elderly, bed-bound and unable to travel to the treatment centre due to your condition, SouthDoc can arrange a home visit. This ensures that even the most vulnerable members of our community receive the care they need in the comfort and safety of their own home. Home visits are a vital part of SouthDoc’s commitment to accessible, community-based healthcare