Accessibility statement
This accessibility statement applies to all content published on about.hse.ie.
This website is run by the Health Service Executive (HSE).
We want as many people as possible to be able to use the HSE website.
For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition
- listen to most of the website using a screen reader
- view content in different ways without losing information or structure
Less accessible parts of the site
Some parts of this website are not fully accessible.
For example:
- some pages have links to websites or software that we do not own or manage and so cannot guarantee their accessibility
- the feedback widget that is located on some of our pages is not accessible to all users, particularly to those on assistive technologies
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1, Level A and AA standard.
Non-accessible content
Content that is not accessible on this website is listed below. We aim to fix these issues by April 2027.
Content that is not accessible:
- Some pages have content with fixed line heights and text spacings that cannot be modified.
- Not all user interface components can be programmatically determined by all users.
Preparation of this accessibility statement
This statement was prepared on 22 September 2020. It was last reviewed on 17 September 2026. The website was last tested for accessibility issues on 15 September 2026.
The test was carried out by HSE Digital.
How we did the test
We used the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and Level AA to test and audit the level of conformance.
We tested the website internally within our team. The website has been tested on different devices and assistive technologies.
What we’re doing to improve accessibility
We have assembled a multi-disciplinary team who are working on accessibility on an ongoing basis. We are fixing content which fails to meet the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard. We will update this page when issues are fixed.
Readability
We’ve made the website text as easy to understand as possible. We use ‘readability’ tests as one way to measure how easy it is to understand our content. We aim for a reading age of about 9 (grade 4).
Feedback and contact information
If you need information on the website in a different format, email digital@hse.ie. We’ll get back to you within 7 days.
Enforcement procedure
You can make a complaint about the accessibility of the website under the Disability Act 2005 (No. 14 of 2005).
Reporting accessibility problems with the HSE Account
If you find any problems not listed on this page or we’re not meeting accessibility requirements, contact digital@hse.ie.
If you are not happy with our response, or you want to raise an accessibility issue that is not related to the website, you can make a complaint online at the HSE complaints and feedback section.
Making a complaint through the Ombudsman
If you are not happy with our response to your complaint, you can ask the Ombudsman to look into your complaint.
This is a beta version - your feedback will help us to improve it